Returns and Refunds Policy



Thanks for purchasing our products (OR SUBSCRIBING TO OUR SERVICES) at operated by Innovate Africa


We offer a full money-back guarantee on all purchases made on our website but under certain conditions. We invite you to read the conditions explained in more detail below, in order to see the condition that applies to your situation while following the correct procedure.


If you are unhappy with the product that you have purchased from us, please let us know. Our Returns & Refunds Policy gives you 14  days to return or exchange an article purchased online with a valid receipt. You are eligible for a full refund within 14 calendar days of your purchase.


After the 14 days period, we cannot offer you a refund or exchange. We encourage our customers to try the product (or service) in the first 14  days after their purchase to ensure it meets your needs.


To be eligible for a refund or exchange, all physical products must be packed in the original, unmarked packaging including any accessories, labels, free gifts, a bonus item, manuals and documentation that shipped with the product. If the article is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment excluding any shipping charges (other than the original shipping costs invoiced). 


If you have any further questions or would like to request a refund, please do not hesitate to contact us.


Refunds (if applicable) 


Once your returned article is received and inspected, we will send you an email to notify you that we have received your returned article. We will also inform you if your refund has been approved or refused. 


If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 14 calendar days. If you have paid for the standard delivery of the goods, the cost of standard delivery will also be refunded. 


In some cases, only partial refunds are granted (if applicable): 


  • Products with obvious signs of use; 


  • Any article that is not in its original condition is damaged or missing parts for reasons that are not due to our error; and 


  • Any article returned more than 30 days after delivery. 


Late or missing refunds (if applicable) 


If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 


Next, contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at


Right of cancellation


In addition to our Returns & Refund Policy, if you are a customer in the European Union, you have the right to cancel your contract with us and receive a full refund within 14 calendar days of receiving your order, if you are an online, postal or telephone customer. 


If the goods are delivered in several instalments, the period shall be 14  calendar days from the receipt of the last payment. 


To exercise your right to cancel the contract you must request a refund in writing within 14 calendar days of receipt of the articles. The refund will include all standard delivery charges paid. You will be responsible for the return shipping cost of a cancelled order. To exercise your right of cancellation, please follow the steps below: 


Send an email to innovate at to give notification of cancellation.

We will refund you the price paid for the articles and (unless you have not paid for the delivery) the delivery charges you have paid up to a maximum amount of the cost of our standard delivery


You will be refunded according to your original payment method within 30  calendar days of receipt of the cancelled articles or, if earlier, within 30 days of receipt of your proof of return. If we do not receive the cancelled articles, we can arrange to have them returned at your expense.